New Bike

Thank you for purchasing your bike from Bike Force Docklands. We are one of Melbourne's largest premium bicycle shops with a Pro Workshop. You have purchased a very fine bicycle and we have built your bike with care.

Each bike has a serial number located underneath the bottom bracket. You will need to keep record of this number as it is a unique number which identifies your bike. We recommend you keep your proof of purchase, take a photo with your bike and keep your serial number in a safe place for police & insurance purposes. We also recommend you to register your bike for warranty as soon as possible (see links at the end of this article).

If you want to find out more about your bike, visit the manufacturer website or see the owners manual, click on this link "Manufacturer website and Owners manual".

For both Road bikes and Commuter bikes, we offer a free first service which expires 6 weeks after the purchase date. We encourage you to ride your new bike as often as possible, before the first service. When you come in, we can attend to any issues that is specific to your riding style and also adjust the new cables which has stretch on riding. We also want to ensure everything is running smoothly and be confident that your bike is giving you the best riding experience.  

After that we recommend you get your bike serviced routinely with us to ensure it runs smoothly and we can address any issues to prevent any major problems in the future.

It is important to note, all bike shops will service your bike. If you are handy with tools, you can service your bike yourself too. Your bike will still run, however if you want it to run smoothly and tuned perfectly, there lies the art of a expert mechanic. You have purchased a premium bike and it should run like a new bike after it has been serviced.

Like all service industries, different bike workshops have different standards of care, attention to details and expertise. Our Pro-workshop have extremely high standards and mechanics with experience on all levels of bikes. With routine servicing by our expert mechanics, your bike will be running at it's best!

Due to wear & tear, as a rough guide, we recommend a bike service every 6-8 months or every 3000km-4000kms for daily riders. More often if you do more kilometers. If you ride twice a week or less, then a bike service every 12 months should be adequate. Book into our workshop for our Classic Service or Deluxe Service.

Between services, we encourage you to routinely clean your bike and to lube your chain. This will ensure that any dirt or grime is cleaned off and your machine always run at it's best. 

Make us your Local Bike Shop. Let us help you get the most out of your ride, look after the after care of your bike and assist you with any cycling issues. Join our growing Docklands Cycling Community made up of customers from the store.

If you think we can improve our service, have any feedback or had a good experience - please let us know! If it is not too much trouble, give us a review on Facebook or Google.

If at any stage you have questions or need assistance, don't hesitate to ask, we are here to help!

Once again, we thank you for your purchase and see you at your first service!

From the Team @bikeforcedocklands

Bike Registration:

Warranty is on manufacturer defects on the frame (and the length of time varies between brands) and components (1 year, unless specified by the manufacturer). Click on the bike brand you have purchased, and register your bike.

Basso - Basso offers a warranty of 2 years on the frame, if you register within 10 days of your purchase.

Bianchi - Bianchi offers a warranty of 5 years on the frame. Bianchi Australia do not require you to register online. They accept proof of purchase to activate the warranty. The Bianchi serial number starts with WBK.

BMC - BMC offers a warranty of 3 years the frame. Register within 30 days of purchase, you can extend the warranty on the frame to 5 years.

Cannondale - Cannondale offers a lifetime warranty of the frame. 

Colnago - Colnago offers a 2 year warranty on the frame. Register within 10 days of purchase, you can extend the warranty to 3 years.

Malvern Star - offers a lifetime warranty on the frame.

Pinarello - Pinarello offers a 3 years warranty of the frame if you register within 10 days of purchase.

Scott -  Scott offers a 5 year warranty of the frame if you register within 10 days of purchase.

Willier Triestina - Willier Triestina offers a 5 year warranty of the frame if you register within 10 days of purchase.